Terms & Conditions

VortexPilot Agency

Last Updated: September 26, 2026

These Terms & Conditions govern your use of the VortexPilot Agency website and, where applicable, the purchase or use of services provided by VortexPilot Agency (“VortexPilot,” “we,” “us,” or “our”). By accessing this website or engaging our services, you agree to these Terms & Conditions and our Privacy Policy.

1. About VortexPilot Agency

VortexPilot Agency provides marketing and business-growth services, which may include lead generation, digital advertising, conversion optimization, website and funnel optimization, CRM and automation, reputation management, customer follow-up systems, and related services. Specific scope, fees, deliverables, timelines, and responsibilities may be set out separately in a proposal, quotation, statement of work, service agreement, or other written agreement.

2. Website Use

You may use this website only for lawful purposes. You agree not to misuse the website, interfere with its operation or security, attempt unauthorized access, introduce malicious code, scrape or copy substantial portions without permission, or use it in a manner that violates applicable law or another person's rights.

3. Services and Results

Marketing performance depends on factors outside our control, including market conditions, competition, budgets, customer demand, pricing, sales processes, client responsiveness, website performance, and third-party services. VortexPilot therefore does not guarantee any particular number of leads, appointments, customers, revenue, rankings, advertising results, or return on investment unless a specific written agreement expressly states otherwise.

4. Client Responsibilities

Clients are responsible for providing accurate, current, and lawful information, materials, access credentials, approvals, brand assets, claims, offers, and other information reasonably required to perform services. Clients are responsible for ensuring that materials, customer lists, products, services, reviews, and claims they supply or authorize may lawfully be used.

5. Advertising and Third-Party Platforms

Services may involve Google, Meta, Microsoft, website hosts, CRM platforms, email or messaging providers, analytics services, payment processors, and other third parties. Their policies, pricing, algorithms, approval processes, availability, and functionality may change without notice. VortexPilot does not control those third parties and is not responsible for losses caused solely by their actions, outages, policy decisions, suspensions, account restrictions, or technical changes.

6. Marketing Communications

Where we provide email, SMS, calling, or other communications services, activity must use appropriate permissions and comply with applicable laws, opt-out requirements, carrier requirements, and platform rules. Clients remain responsible for the legality of customer lists and contact information they provide or authorize us to use. We may pause communications where continued activity reasonably appears non-compliant.

7. Intellectual Property

VortexPilot retains ownership of its pre-existing materials, processes, systems, templates, know-how, methodologies, software configurations, and other intellectual property unless otherwise agreed in writing. Client-owned materials remain the client's property. Subject to payment, the client receives only the rights expressly granted in the applicable agreement for client-specific deliverables.

8. Website Content

Website information is provided for general informational purposes. We make reasonable efforts to keep it useful and current, but do not warrant that every statement, example, third-party reference, or website element will always be complete, current, or error-free.

9. Payments, Cancellation, and Suspension

Fees, billing dates, cancellation terms, and refund terms are governed by the applicable proposal, service agreement, invoice, or other written commercial terms. Unless stated otherwise, unpaid amounts may result in suspension. We may suspend or terminate services for overdue payment, unavailable required access, material breach, or a reasonable legal, security, or platform-compliance concern.

10. Refunds

Refunds are subject to the applicable written service agreement, proposal, invoice, or stated refund policy. Unless expressly promised in writing, fees for work already performed, third-party costs, advertising spend, platform charges, or other non-refundable costs are not automatically refundable.

11. Confidentiality

Each party should use reasonable care to protect confidential, non-public business information received from the other party and use it only for legitimate purposes connected with the relationship, except where disclosure is required by law or reasonably necessary to perform agreed services through authorized providers.

12. Privacy

Our collection and use of personal information through this website is described in our Privacy Policy.

13. Third-Party Links and Services

This website or our services may contain links to or integrations with third-party websites and services. Such third parties operate under their own terms and privacy policies. VortexPilot does not control and is not responsible for third-party websites, services, content, availability, or policies.

14. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its content are provided on an “as is” and “as available” basis. VortexPilot does not warrant uninterrupted availability, complete accuracy, or that the website or services will meet every particular business objective. Nothing excludes a warranty or consumer protection right that cannot lawfully be excluded.

15. Limitation of Liability

To the maximum extent permitted by applicable law, VortexPilot will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenue, data, goodwill, or business opportunities arising from the website or services. Where liability cannot lawfully be excluded, it will be limited to the extent permitted by applicable law.

16. Indemnification

To the extent permitted by applicable law, a client may be responsible for claims, losses, or expenses arising from materials, information, instructions, customer lists, products, services, offers, or claims supplied or authorized by the client that violate applicable law or another person's rights, except to the extent caused by VortexPilot's own unlawful conduct or material breach.

17. Termination

Either party may end a service relationship according to the applicable written agreement. We may suspend or terminate access where reasonably necessary for security, legal compliance, non-payment, or material breach. Provisions that by their nature should survive termination, including intellectual property, confidentiality, disclaimers, limitations of liability, and dispute provisions, will continue to apply.

18. Governing Law and Disputes

These Terms are intended to be interpreted under the laws applicable to VortexPilot Agency and its relationship with the user, subject to mandatory rights or protections that cannot legally be excluded. Any specific dispute-resolution procedure, jurisdiction, or arbitration requirement should be stated in the applicable client agreement. Nothing in these Terms is intended to remove a mandatory legal right or remedy.

19. Changes to These Terms

We may update these Terms to reflect changes to our website, services, business practices, or legal requirements. The updated version will be posted with a revised Last Updated date. Continued use after an update constitutes acceptance to the extent permitted by applicable law.

20. Contact

VortexPilot Agency
Email: pranav@vortexpilotagency.com
Website: vortexpilotagency.com